Refund & Cancellation Policy

1. What you are buying

EdSparks sells time-limited access to a digital learning service: video lessons, notes, practice questions and an AI tutor. Access begins immediately on successful payment and runs for the number of days shown at checkout (currently 30 days). There is nothing to ship and nothing to return.

2. Refunds

You may request a full refund within 7 days of payment, for any reason. You do not need to justify the request. Email info@edsparks.com from the address or phone number on your account and we will process it.

Refunds are made to the original payment method through Razorpay. Once approved, the money typically reaches your account within 5–7 working days, depending on your bank. We do not charge a processing fee for a refund.

When a refund is issued, access to the paid features ends.

3. After 7 days

We do not refund the remaining days of a period that is more than 7 days old. If something has gone wrong — the service was unavailable, you were charged twice, or you were charged for an account that is not yours — write to us anyway. We will look at it and, where we are at fault, we will refund you in full regardless of the 7-day window.

4. Cancellation

EdSparks does not auto-renew. Your access simply ends on its expiry date and you are not charged again unless you choose to buy another period. There is therefore no subscription to cancel and no cancellation fee.

5. Failed and duplicate payments

If a payment is debited but access is not granted, it will be reconciled automatically and access will activate, usually within minutes. If it does not, contact us and we will either activate your access or refund the amount in full. Duplicate charges are refunded in full.

6. Contact

• Email: info@edsparks.com
• Website: edsparks.com

We reply to refund requests within 2 working days.